FOCUS ON GROWTH
Sign up for our Managed Services,
by following these simple steps:
Contact us
Reach out through our website contact form, email or phone to express your interest.
Consultation
We’ll schedule a consultation to discuss your specific needs and challenges.
Assessment
Our team will conduct a thorough assessment of your current IT infrastructure.
Proposal
Based on the assessment, we’ll provide a tailored proposal outlining our services and how they can benefit your business.
Agreement
Once you’re satisfied with the proposal, we’ll finalize the service agreement
Onboarding
Our team will begin the onboarding process, integrating with your systems and processes.
What managed services or monitoring tools
are included in our offerings?
24/7 Monitoring
We proactively monitor your systems, networks, and applications to detect issues early. Alerts are sent to our team for immediate action.
Security Services
Regular security assessments and vulnerability scans. Intrusion detection and prevention. Firewall management.
Backup and Recovery
Scheduled backups of critical data. Rapid recovery in case of data loss or system failure.
Patch Management
Keeping your software up to date with security patches. Minimizing vulnerabilities.
Performance Optimization
Tuning servers and databases for optimal performance. Capacity planning to prevent bottlenecks.
Incident Response
Rapid incident handling and resolution. Root cause analysis.
Managed Services Q&A
This trial period typically includes a limited scope of services and gives you an opportunity to evaluate our capabilities and the benefits to your business.
Basic Monitoring: Overseeing your IT systems to ensure they are functioning correctly.
Help Desk Support: Limited access to IT support for troubleshooting and assistance.
Security Assessment: A review of your current security posture to identify potential vulnerabilities.
Performance Reporting: Provision of basic reports on the performance and health of your IT environment.
The exact services offered can vary, so it’s best to discuss with the trial with our sales team.
Response Time: We commit to acknowledging incidents or requests within a specified timeframe (e.g., 1 hour). Urgent issues receive faster responses.
Resolution Time: Our goal is to resolve incidents promptly. The resolution time depends on the severity of the issue (e.g., critical incidents within 4 hours).
Availability: We guarantee a certain level of uptime for services (e.g., 99.9%). Downtime due to maintenance or planned upgrades is communicated in advance.
Performance Metrics: We monitor key performance indicators (KPIs) such as server response time, network latency, and resource utilization. Thresholds trigger proactive actions.
Escalation Procedures: Clear escalation paths ensure timely attention to critical issues. Escalations are based on severity and impact.
Remember that SLAs can be customized to align with your business priorities. Let’s discuss your specific requirements in detail!