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Sign up for our Managed Services,
by following these simple steps:​
Contact us
Reach out through our website contact form, email or phone to express your interest.​
Consultation
We’ll schedule a consultation to discuss your specific needs and challenges.
Assessment
Our team will conduct a thorough assessment of your current IT infrastructure.​ ​
Proposal
Based on the assessment, we’ll provide a tailored proposal outlining our services and how they can benefit your business.​
Agreement
Once you’re satisfied with the proposal, we’ll finalize the service agreement​
Onboarding
Our team will begin the onboarding process, integrating with your systems and processes.​
What managed services or monitoring tools
are included in our offerings?
​ 24/7 Monitoring
We proactively monitor your systems, networks, and applications to detect issues early.​ Alerts are sent to our team for immediate action.​
Security Services
Regular security assessments and vulnerability scans.​ Intrusion detection and prevention.​ Firewall management.​
Backup and Recovery
Scheduled backups of critical data.​ Rapid recovery in case of data loss or system failure.
Patch Management
Keeping your software up to date with security patches.​ Minimizing vulnerabilities.​
Performance Optimization
Tuning servers and databases for optimal performance.​ Capacity planning to prevent bottlenecks.​
Incident Response
Rapid incident handling and resolution.​ Root cause analysis.​
Managed Services Q&A
This trial period typically includes a limited scope of services and gives you an opportunity to evaluate our capabilities and the benefits to your business.
Basic Monitoring: Overseeing your IT systems to ensure they are functioning correctly. ​
Help Desk Support: Limited access to IT support for troubleshooting and assistance.​
Security Assessment: A review of your current security posture to identify potential vulnerabilities.​
Performance Reporting: Provision of basic reports on the performance and health of your IT environment.​
​The exact services offered can vary, so it’s best to discuss with the trial with our sales team.​
​ Response Time: ​ ​We commit to acknowledging incidents or requests within a specified timeframe (e.g., 1 hour).​ Urgent issues receive faster responses.​
Resolution Time: ​ Our goal is to resolve incidents promptly.​ The resolution time depends on the severity of the issue (e.g., critical incidents within 4 hours).​
Availability: ​ We guarantee a certain level of uptime for services (e.g., 99.9%).​ Downtime due to maintenance or planned upgrades is communicated in advance.​
Performance Metrics: ​ We monitor key performance indicators (KPIs) such as server response time, network latency, and resource utilization.​ Thresholds trigger proactive actions.​
Escalation Procedures: ​ Clear escalation paths ensure timely attention to critical issues.​ Escalations are based on severity and impact.​
Remember that SLAs can be customized to align with your business priorities. Let’s discuss your specific requirements in detail! ​